Frequently Asked Questions

Q: Who should I call if I have questions about my gas bill?

A: Call Inuvik Gas at 777-3422. Our knowledgeable staff will help you with your questions or concerns.

Q: Some of my bills are higher than others, including my Gigajoule (GJ) usage. Is there a reason why?

A: There could be a number of reasons for this, including:

  • Billing cycles – Some billing cycles are longer than the usual 28-30 day cycle because of holidays or the date of the meter reading. All bills run on a cycle but not every customer is on the same billing cycle. Every bill is based on a meter reading not an estimate.
  • Household consumption - Household consumption varies depending on how frequently appliances are used, whether they have been recently serviced, and whether filters have been replaced. For tips on reducing your consumption please see the Saving Energy section on our website.
  • Colder temperatures will increase consumption and heating costs.

If you have concerns or questions about your gas bill please call us at 777-3422.

Q: What can I do to ease the financial impact of my monthly utility bills during the winter months?

A: We recommend customers consider budget billing as an alternative to ‘billing per use’. Budget billing balances your gas bills over the year, reducing the increases to your gas bill in the cold, high consumption winter months. You can enroll in the Budget Billing program between May 1 and August 1 each year which will allow you to ease the pressure of high gas bills in the winter.

Q: Does Synthetic Natural Gas (SNG) really have the same energy values as natural gas from Ikhil?

A: Actually, SNG has a higher energy value than natural gas from Ikhil. However, the propane is mixed with air and can be used by your natural gas appliance without modifications or operational issues.

Q: What is the status of the Franchise Agreement?

A: An interim agreement between IGL and the Town of Inuvik was executed on December 5th, 2019, allowing IGL to continue operating as if the Franchise Agreement were still in place, and the company remains interested in and supportive of the long-term energy security needs of their customers in Inuvik.

We believe the distribution system, including the SNG system will provide significant long-term value to the Town and is a critical component for any long-term heating solution for the community. Until an alternative energy solution is developed, our system can be used to deliver SNG or natural gas from the Ikhil well and it can be easily modified to handle liquefied natural gas (LNG).